Conditions of use for the Mivai® app

The Norwegian company Go Mobile AS (org. no. 989 015 621) has developed the Mivai® app. The app is available for smartphones and tablets (iOS, Android and Windows). The Mivai® app is currently limited to acting as a booking service for taxis; in the future, the application will be expanded with additional customer-friendly functionality.

In Norway, Go Mobile AS (Bosmyrkollen 2, 4620 KRISTIANSAND) operates the app. Partner companies will be responsible for infrastructure and operation in other countries.

The service functions in an interface between the consumer’s app, the central software (with database) and a tailor-made app that the taxi driver has on his phone.

The Mivai® app itself is free to acquire and use for users (i.e. passengers/customers).

The following ‘Conditions of use for the Mivai® app’ will apply from 1 January 2016, supersede all previous editions, and may be amended where necessary and without further notice:

You must also accept the conditions below before you download and use the Mivai® app:

User licence

Anyone using the Mivai® app must be over 18 years of age, or have obtained the consent of a guardian.

Your Mivai® app is exclusively intended for personal use and you must not allow others to use your account. You must ensure that your account password is stored safely.

Prices

By using Mivai® to book a taxi trip, you are giving your consent to provide legitimate settlement for the taxi service as soon as the service has been provided.

Mivai® uses distance and time calculations based on Google Maps for price calculations.

Prices labelled as ‘fixed price’ in Mivai® shall apply to the quickest/shortest route without any unnecessary stops.

Fixed prices are subject to the condition that you cannot change the route during the trip. In areas where the Regulations relating to maximum price limits (“Forskrift om takstberegning og maksimalpriser for løyvepliktig drosjetransport med motorvogn”) apply, the maximum price may not exceed the meter price.

Prices marked as ‘estimates’ in Mivai® are intended for guidance purposes only. The price of an actual trip may deviate from the estimated price. Queues, diversions and additions for tolls and ferry tickets are not included in the calculation of estimates. In many cases, the meter price will take precedence.

Payment

Payment must be made at the end of the taxi trip. This may take place directly through the app, or by using a payment card and the payment terminal in the taxi or payment in cash.¨

If legitimate settlement is not provided for any reason (lack of internet connection, lack of account coverage, equipment faults, etc.), you must agree to allow the amount to subsequently be charged through your Mivai® account when payment options become available again.

The taxi company may charge a non-attendance fee if you book a taxi journey but fail to attend, causing the taxi company to incur a wasted journey.

If an unsettled claim has been registered on your Mivai® account, you will be unable to use Mivai® and its services again until all outstanding claims have been settled in full.

Feedback

You can give feedback (‘rating’) when your taxi trip has come to an end using the app to summarise your overall assessment of the services provided. The driver will be unable to view your rating (1-5 stars) or your (optional) additional comments. This ratings scheme enables competing taxi companies to improve the range of services that they offer to the public, and also enables the public to select a service provider based on the quality experienced by other customers that have previously used the services of the company concerned.

When you give a rating, a rating of ‘five stars’ should generally be used to indicate an ‘entirely satisfactory trip’ that met your needs and expectations in full. Only if you have something specific to highlight in connection with the trip should you reduce the rating to four or three (or fewer) stars. Please also provide explanatory remarks in such cases.

Please be aware that the driver is also able to give you a rating as a customer. You may be excluded from further services through Mivai® if you receive several negative ratings,and the accompanying remarks are sufficiently serious.

Liability

Go Mobile AS shall not be liable for any receivables, costs, damage or losses arising as a result of any breach made by you of one or more of the conditions for the use of Mivai® and/or violation of applicable laws, regulations or rules and/or breach of a third party’s rights.

Go Mobile AS shall furthermore not be liable for any consequential losses associated with the use of Mivai®.

The actual transport service that is booked (and, where applicable, paid for) using Mivai® is entirely a matter between the user and the transport provider; Go Mobile AS shall not be a party to this relationship.

Disputes

The conditions of use for Mivai® shall be subject to Norwegian legislation. Kristiansand District Court shall be the legal venue in the event of any dispute.

Revision

The latest edition of the ‘Conditions of use for the Mivai® app’ are available at http://mivai.com/legal at all times. You must re-approve the conditions in order to continue using the Mivai® services in the event of major changes.

 

Guidelines for privacy associated with the Mivai®-appen

It is necessary for us to collect and use certain information that you provide in order for the service to function optimally. This concerns basic information such as your name, telephone number and email address. It may be necessary to provide additional information if you wish to access additional services, such as payment card information (for payments made directly via the app).

You must also accept the conditions below before you download and use the Mivai® app:

Emails

Mivai will send you emails in the form of order confirmations, receipts, service messages and newsletters. You can change these settings in the app yourself.

Mivai® protects all your personal information and complies in full with the Norwegian Data Protection Act (“Lov om behandling av personopplysninger” (LOV-2000-04-14-31), as most recently amended on 1 October 2015).

The following ‘Guidelines for privacy associated with the Mivai® app’ shall apply from 1 January 2016, supersede all previous editions, and may be amended as necessary and without further notice:

 

  1. Mivai® automatically gathers certain information concerning your hardware and software. This information is used to adapt the service to your specific equipment, maintain the quality of the service we provide, communicate between you and the driver, improve the user experience for you (and others with similar equipment and produce general statistics concerning the use of Mivai® with a view to future product improvements.Mivai® also logs data associated with individual taxi trips.Only information that you have provided us with yourself through the app will be stored. We will not request information that we do not need in order to fulfil our obligations with respect to you.Your personal information will not be used for other purposes or disclosed to others unless you give your consent.If you decide to register a profile about yourself in the Mivai® app, you will be able to view, edit and delete the personal information saved in ‘My Profile’. You must specify a user name and password to gain access to this information.Mivai® uses several security technologies to protect your personal information from unauthorised access, use or further disclosure.

 

  1. You may inspect your personal information stored by us, by contacting us.
  2. Mivai® regularly tidies up its databases. Information that is no longer relevant will be automatically deleted. You can ask for your personal information that we store to be deleted, by contacting us. In such cases, we will only store information that we are required to keep by law.
  1. Mivai® uses cookies to verify valid user accounts. You can configure a number of parameters under ‘Your profile’ if you wish to tailor the service to your specific purposes and preferences.The updated ‘Guidelines for privacy associated with the Mivai® app’ will be available at http://mivai.com/legal at all times. You must re-approve the conditions in order to continue using the Mivai® services in the event of major changes.

Licences

This software is based in part on Google Toolbox For Mac:
Copyright © 2006-2013 Google Inc.
Licensed under the Apache License, Version 2.0 (http://www.apache.org/licenses/LICENSE-2.0).
Google Toolbox For Mac (https://code.google.com/p/google-toolbox-for-mac)

This software is based in part on iGLU:
iGLU (https://code.google.com/p/iphone-glu/) is an implementation of the OpenGL Utility Library (GLU) (http://www.opengl.org/documentation/specs/) for iPhone OS (http://developer.apple.com/iphone/). iGLU is based on the GLU source included with Mesa 7.2 (http://mesa3d.sourceforge.net/), which in turn derives from the SGI OpenGL Sample Implementation (http://oss.sgi.com/projects/ogl-sample/). All code derived from SGI’s source is licensed under the SGI Free Software License B version 2.0 (http://oss.sgi.com/projects/FreeB/). All other code is licensed under the MIT license (http://www.opensource.org/licenses/mit-license.php).

This software is based in part on Nimbus:
Copyright © 2011-2012 Jeff Verkoeyen
Licensed under the Apache License, Version 2.0 (http://www.apache.org/licenses/LICENSE-2.0).
NimbusKit.info (http://NimbusKit.info) – List of contributors (https://github.com/jverkoey/nimbus/graphs/contributors)

This software is based in part on Objective C Protocol Buffers:
Copyright © 2008 Cyrus Najmabadi.
Copyright © 2010 Booyah Inc.
Copyright © 2011-2013 Google Inc.
Licensed under the Apache License, Version 2.0 (http://www.apache.org/licenses/LICENSE-2.0).
Objective C Protocol Buffers (https://code.google.com/p/metasyntactic/wiki/ProtocolBuffers)

This software is based in part on zlib:
Copyright © 1995-2013 Jean-loup Gailly and Mark Adler Licensed under the zlib license (http://zlib.net/zlib_license.html).
zlib (http://zlib.net/)

This software is based in part on JQuery Easing:
Copyright © 2008 George McGinley Smith.
Copyright © 2001 Robert Penner All rights reserved.
Licensed under the BSD license (http://www.robertpenner.com/easing_terms_of_use.html).
jQuery Easing Plugin (http://gsgd.co.uk/sandbox/jquery/easing/)
Robert Penner’s Easing Functions (http://www.robertpenner.com/easing/)

This software is based in part on the font ‘Siemreap’:
Copyright © 2010 Danh Hong (khmertype.blogspot.com).
Licensed under the SIL Open Font License, Version 1.1 (http://scripts.sil.org/OFL).

This software is based in part on the font ‘Tharlon-Regular’:
Copyright © 2012, Sun Tun, Ngwe Tun, Solveware Solution (http://code.google.com/p/tharlon-font).
Based on the font ‘Yunghkio’ : Copyright © 2010-2012, Sai Zin Di Di Zone (http://www.yunghkio.com/unicode) and the font ‘Arimo’: Copyright © 2012, Google, Inc (http://code.google.com/p/googlefontdirectory/)
Licensed under the SIL Open Font License, Version 1.1 (http://scripts.sil.org/OFL).

Mivai TAXI APP

We cover all of Norway and will soon also offer coverage in Sweden. If you travel a lot, you'll really benefit from having a taxi app you can use when you need it most.
© 2016 Mivai

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